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Professional servicesProfessional Services Firm
A 24×7 AI assistant and a reporting copilot
We added an AI copilot that answers business questions in plain language and a WhatsApp assistant that supports customers around the clock.
24×7
Customer support
70%
Queries auto-resolved
10x
Faster reporting
Services delivered
- AI Copilots & 24×7 Support
- WhatsApp & Automation
Overview
Leadership waited days for reports, and after-hours customer questions went unanswered until the next morning.
The challenge
Reporting meant chasing staff for exports, and support outside office hours simply didn't exist.
Our approach
- 01Connected an AI copilot to live business data for natural-language reporting.
- 02Launched a 24×7 WhatsApp AI assistant for common customer queries.
- 03Escalated only the genuinely complex cases to human staff.
The outcome
70% of queries are resolved automatically, customers get answers at any hour, and reports that took days now take a sentence.